The Open Door Program is the primary entry point for the work of the Community Service Center, as it represents the first and direct communication link between the center and community members. Through it, social workers receive various cases and attentively listen to the beneficiaries' issues in an environment characterized by respect and complete confidentiality, preserving their dignity and privacy.
The program relies on an initial assessment of each case to form a clear picture of its needs, then develops an appropriate intervention plan based on the principle of beneficiary participation in identifying solutions and making decisions. After studying the case, it is directed to suitable programs within the center or referred and followed up with relevant governmental or non-governmental entities, providing the necessary information and guidance.
For example, cases requiring the repair of unsuitable housing are referred to the Housing Rehabilitation Program for intervention according to proper procedures. Cases that require health insurance are coordinated with relevant authorities such as the Health Directorate, Nablus Zakat, or the Ministry of Social Development to ensure the beneficiary receives the appropriate service.
The Open Door Program aims to enhance the individual's self-confidence, empower them to know their rights and duties, and provide an opportunity to be an active partner in improving their quality of life, contributing to building a more aware and capable society in facing challenges

Services Provided by the Center within the Program:
The center, through the program, works to provide a wide range of humanitarian and social services that directly respond to the increasing needs of citizens until December 2025. With the rising number of families experiencing difficult economic conditions, the program aims to fill essential gaps and offer comprehensive interventions that take into account the social, health, and educational circumstances of each family. Thus, the program constitutes an important part of the community support system that seeks to ensure a dignified life for the most vulnerable groups. These services include the following:.

Sponsorship of Orphans: This is considered one of the most sensitive and important services within the program. It is not limited to providing a financial amount to the orphan but extends to providing a sense of stability and continuous support for them and their families. The program offers financial sponsorships for 144 orphans under the age of sixteen, taking into account the varying needs and circumstances of their families. More than one child within the same family may benefit from the sponsorship if their economic situation is difficult. These sponsorships rely on donors from the local community, donors from the Al-Khair Forum Committee, donations from students within the community service course, and allocations from the Palestinian Child Welfare Association in Canada. This confirms the program's local and international reach and indicates the high level of trust in its humanitarian role.

Financial assistance: It is a form of direct intervention provided by the program to families facing sudden or chronic difficulties that prevent them from meeting their basic needs. This assistance can be periodic, disbursed monthly, or one-time depending on the nature of the case. It includes families whose situations have been affected by illness, disability, absence of the head of the household, or emergency economic crises. The program also provides financial aid to needy students at An-Najah National University, either through grants that help them continue their education or repayable loans to be paid back later. This aspect aims to break the cycle of poverty by investing in education and enabling students to build a better future

Bread Provision: In the context of addressing food insecurity, the program provides bread monthly to 10 poor families, with a quantity of 30 kilograms per family. Although this service may seem simple on the surface, its impact on the lives of families is significant, as providing bread helps ensure the minimum basic food throughout the year. This support alleviates the daily economic burden on families and gives them the opportunity to allocate their limited available resources to cover other needs, thereby enhancing their resilience.

Health Services: Health services are considered a central pillar of the program, due to the high costs of medical treatment and the difficulty for low-income families to afford them. These services include covering the costs of medical and laboratory tests, X-rays, in addition to the price of essential and specialized medications that beneficiaries find difficult to purchase. The program also provides support for physical therapy, occupational therapy, and speech therapy sessions, which are services needed by many patients but are not regularly available to them due to their high costs. Among the beneficiaries are also children with autism spectrum disorder, as the program contributes to covering their therapeutic and educational fees. Medical glasses and assistive medical devices such as wheelchairs and crutches are also provided, which enhances patients' independence and improves their quality of life.

Sanitary pads: Providing sanitary pads is a highly humane and impactful service. The program targets the elderly, children, and people with disabilities who are unable to afford these essential supplies due to the ongoing financial cost that may burden needy families. The number of beneficiaries of this service reaches about 60 cases, contributing to maintaining the personal hygiene of the beneficiaries and sparing them from health and psychological problems that may result from the inability to provide these sensitive needs.

Food, Clothing, and Furniture: The program provides food parcels and essential supplies to families suffering from resource shortages, in addition to supplying clothing and school bags for families, individuals, and students, which alleviates the financial burden on families and supports the educational process. The program also aims to improve the living environment of families by providing basic furniture such as wardrobes, and electrical appliances like refrigerators and washing machines, enhancing the standard of living and reducing the burden of essential costs.

Needs related to the center's programs: Within the framework of integration between the various departments of the center, the program refers a number of cases to benefit from other specialized programs offered by the center. Those suffering from unsuitable housing are referred to the housing rehabilitation program, those facing educational difficulties receive intervention from the supportive education program, and those exposed to psychological stress are referred to the psychological support program. This approach aims to comprehensively address the situation of each family to meet their needs as much as possible.

Achievements of the Open Door Program